Shipping
All items ship through the Taiwan Postal Service. Shipping speeds are Domestic Parcels, Domestic Speedpost, International Parcels, or International EMS. We ship to most countries outside of Taiwan, but if you would like to ask about your specific country please email piankogame@gmail.com.
Exchanges
We will gladly accept a product back for exchange within 30 days after the date of invoice. Please note that this does not apply to all of our products. Certain items cannot be exchanged. If you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping costs to have the exchanged product shipped back to you. Exchanges are contingent upon product inspection once we receive it. Each product returned must be in its original condition and ready to go back on the shelf. This includes the item and its packaging. Please follow our guidelines below when returning a product.
Returns
We will gladly accept a product back for a refund within 30 days after the date of the invoice. Please note that this does not apply to all of our products. Certain items cannot be returned. We do not pay for return shipping. Returns are contingent upon product inspection once we receive it. Each product returned must be in its original condition and ready to go back on the shelf. This includes the item and its packaging. Please follow our guidelines below when returning a product.
Please carefully read and follow the guidelines below:
Please contact us at piankogame@gmail.com for an RMA (Return Merchandise Authorization) number. The RMA number must be written on the outside of the box. Please provide a note with your name, order number, order date, what you are returning, daytime telephone number, and the reason you are returning the product.
The cost of shipping your order to you, will be deducted from any refund given. For example, if your order was $24.95 plus $6.50 shipping, your refund will be the cost of the item, which is $24.95.
Please ship your product(s) to:
pianko.net
13F.-18, No.122, Sec. 2, Beisin Rd.,
Sindian City, Taipei County 231,
Taiwan
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